Thank you for shopping with Smouldering Serenity! We want to ensure your experience with us is as smooth as possible, including the delivery of your purchases. Please take a moment to review our shipping policy:

1. Shipping Methods and Times:

We offer several shipping methods to accommodate your needs:

• Standard Shipping: Orders are typically processed within 1-4 business days and delivered within 5-10 business days, depending on your location.

• International Shipping: We also offer international shipping to many countries. Delivery times may vary depending on the destination and customs processing.

2. Shipping Costs:

Enjoy Free Worldwide Shipping on All Orders!

3. Order Tracking:

Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your delivery online.

4. Shipping Restrictions:

Please note that certain items may be subject to shipping restrictions due to size, weight, or regulatory reasons. We will notify you if any restrictions apply to your order.

5. Delivery Issues:

While we do our best to ensure timely delivery of your orders, occasionally, issues may arise during transit or processing that are beyond our control. If you encounter any problems with your delivery, please contact our customer service team, and we will work to resolve the issue promptly.

6. Returns and Exchanges:

For information on returns and exchanges, please refer to our Returns Policy.

7. Contact Us:

If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at help@smoulderingserenity.com

Our customer service team is available to assist you Monday through Friday, 9:00 AM to 5:00 PM